Faqs

Faqs

Masters Limousine FAQ

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Masters Limousine, Inc is a dependable, premier transportation service provider with over 20 years of experience effectively performing travel assistance for passengers worldwide. Our headquarters is located centrally in frequently traveled Los Angeles, California. We have access to all of your travel needs.

Call dispatch toll free at 888.546.6441 and present your confirmation number to our agent. Your driver will be directed to your confirmed location. Your driver will meet you at the curbside directly in front of the baggage claim area.
Your driver greets you inside immediately to assist you with luggage. Domestic Arrivals flights, the chauffeur greets passengers inside the airport. He/She will wait just outside of the arrival’s (restricted) area, with a sign displaying passenger’s name. International Arrivals flights, your chauffeur greets passenger inside the airport. He/She will wait just outside of customs exit, with a sign displaying the passenger’s name. For cruise port, bus terminals and other public transportation ports, your chauffeur will wait at the nearest designated passenger pick up area. He will wait outside of his vehicle with a sign displaying the passenger’s name.
Masters Limousine charges an additional $25.00 for domestic meet & greet service and $50.00 for international meet & greet service.

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    We promise, you will have the best experience.

    Masters Limousine is the leader in Los Angeles limo service with luxury black car transportation, corporate travel, executive protection and VIP needs. Masters Limousine offers 24-hour availability to travelers in the Los Angeles, Burbank, Long Beach, Orange County, Ontario and Hollywood areas.

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    General Questions

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    Go through most commonly asked question by our associates to find quick answer of your query. If your query doesn’t fall under FAQ list drop us that through Contact Us form.

    Please contact dispatch at 888.546.5441 immediately.
    Cash and all major credit cards are accepted for payment.
    Credit card information is required on file before a reservation is scheduled.
    Payments are due twelve (12) hours prior to service.
    Yes, small pets contained in a carrier or carried on lap by owner are allowed at no additional charge.
    The industry standard gratuity for a chauffeur is 20%.
    Stops are billed at $20.00 per stop (maximum 15 minute duration).
    Yes, unscheduled waiting time is charged $20.00 every fifteen (15) minutes.
    Online reservations should be requested twenty four (24) hours prior to your scheduled transportation to confirm availability. Scheduling of phone request require a minimum four (4) hours notice.
    The driver waits 120 minutes (2 Hours) for passengers arriving on international flights and 60 minutes (1 Hour) for passengers arriving on domestic flights.
    Luggage quantity really depends on vehicle type vs passenger quantity.
    NO, all vehicles are “smoke” free.
    Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties.
    Masters Limousine reserves infant toddler and booster seats at $30.00 each.
    As of January 1, 2012, all children under age 8 are required to ride in a safety seat or booster in the back seat. All children under age 16 are required to ride properly buckled up in safety belt, booster or safety seat. Most children need a booster to fit properly in a safety belt until they are 10 to 12 years old.

     

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