Masters Limousine Inc. Rental Terms and Conditions

Please remember, our terms and conditions are created for the Safety of our passengers, employees, others and equipment. By making your reservation with Masters Limousine Inc, you agree to be bound by the following terms and conditions:

Billing

Credit card required for all reservations. All credit cards will be verified for the quoted price, before vehicle leaves the base (our office). All credit cards will be ID verified. We accept all major credit cards.

Additional charges, including, but not limited to "Additional Wait Time", "After hours", "Overtime", "Gratuity", "Fuel Surcharge", "No Show" and other fees, will be itemized on the invoice.

Reservations & Cancellations

Reservation: To make reservations, please call us at our toll free number 1-888-885-3555 or email us at reservations@masterslimo.com. Upon receipt of your reservation request, subject to availability, we will email or fax your confirmation in writing. Reservations are not valid, unless you have a written confirmation from Private Limousine Service. Only our office staff has the right to make and confirm reservations. Our drivers, tour guides and other employees do not make reservations and confirmations will be void. We recommend that you make your reservation at least 48 hours prior to the actual pick-up time. However, last minute reservations are possible depending on vehicle availability. Reservations scheduled within 12 hours of pick up are non-refundable. To avoid misunderstanding, please check your confirmation carefully. If you find any mistakes in the confirmation letter, please contact us immediately. Our drivers will be routed by the information on the confirmation letter, such as pick up address and pick up times.

Hourly Reservation & Transfers: Cancellation within twelve (12) hours prior to the pick-up time will result in a full charge. We have a NO cancellation policy for Fridays, Saturdays, Sundays and all major holidays.

Hourly Reservation - Overtime: Please ask your driver, if it's possible to go over the reserved time. Approval of the overtime is not guaranteed, it depends on vehicle availability. A 15 minute grace period is allowed following the reserved time. Hourly charges, including all applicable fees and a 25% surcharge will apply on the overtime hourly rate.

Deposit: No deposits are required to make a reservation if the customer provided a valid credit card. All credit cards will be owner verified by ID.

Other Charges:

Other charges will apply for damaged vehicle such as: broken glassware, electronic equipment, carpets, bars, lights, seats, etc. There will be non negotiable charge of $500 for vomiting inside the vehicle

Personal Belongings: We are not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from Private Limousine Service regarding any lost, stolen, damaged or belongings left in our vehicles, or the disposal of same. Please check for your belongings before leaving the vehicle.

Damages: The client assumes full financial liability for any damage to our vehicle, caused during the duration of the rental by them or any members of their party. A damage fee of $250.00 will be charged if the client or any member of their party causes any damage to the vehicle, interior or exterior, electronic equipments, etc. In addition to the $250.00 damage fee, the client will be charged the actual cost of repair or replacement of any damaged parts and materials and will be responsible for vehicles down time at the rate of $250 per day during the repair. The repair or replacement of any damaged items shall be at the sole discretion of Private Limousine Service.

Drug Use Prohibited: Law prohibits drug use. Any use shall result in termination of the transportation and a charge for the full quoted price and other occurring charges. Suitable Behavior: Please refrain from excessive drinking, be respectful to the chauffeur, refrain from the use of foul language, and unacceptable behavior - it will lead to termination of the transportation. Quoted price and other occurring charges such as any damages to the property of Private Limousine Service, and its employee’s well being, applicable attorney fees, court expenses, etc. will apply.

No Liability: We are not liable for circumstances beyond our control, including weather, road conditions, breakdown, etc. We reserve the rights to refuse service to anyone.

Masters Limousine Inc. reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time, without prior notice. Changes to these Terms and Conditions will be effective when notice of such change is posted. Terms and Conditions shall be deemed complete and effective upon posting on www.masterslimo.com.

Thank you for your cooperation.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@exporide.com
By Phone: 310-216-7777

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Partners and Affiliates

Los Angeles Area Chamber of Commerce       National Livery Association       Greater California Livery Association

© Copyright © 2017 Masters Limousine, Inc. All Rights Reserved.
TCP-24964 | Privacy Policy/Terms & Conditions
5777 W. Century Blvd, Suite 1601, Los Angeles, CA 90045